ISO 9001 is the general international standard that stipulates requirements for a quality management system (QMS). Organizations use this standard to establish the ability to constantly deliver products and services that meet customer and guiding requirements. It is one of the most popular standards in the ISO 9000 series and is the only standard in the series to which organizations can certify. This standard applies to any organization, irrespective of size or industry. It cuts across different spheres of organizations and has been a proven means of identifying quality and standards.

ISO 9001 is founded on the plan-do-check-act approach and provides a process-oriented tactic to document and review the structure, responsibilities, and processes required to accomplish effective quality management in your organization.